Membership FAQ

Important things to know about your IWWT membership.

This section is available only to active wine club members and you must be signed in to your account to access the catalogue.

At this time, we require any member updating their shipping address to notify us of the change.

Changing your default address in your Shopify account does not affect existing subscriptions, only an update to your subscription information can complete the address change.

Please send us an email with the details to ensure your package arrives to your desired address.

Absolutely! Whether you wanna switch it up with the seasons or you'd like to try something new, send us an email with your updated preferences and we'll take care of the rest.

Wine club is delivered the second week of every month. Additionally, we strive to provide white glove shipping including best in class packaging for your precious cargo. Members in Ottawa and Toronto will receive live tracking links and text notifications from our courier partners.

Our subscriptions are billed on the 5th of every month with deliveries going out the second week of the month. As we deliver across Ontario, our couriers might require extra time to complete your delivery depending on your location.

Well, first off, we'd like to thank you for thinking of the planet. We've spent a lot of time ensuring the wines we source and the packaging we use are made sustainably, and with little to no carbon footprint. All of our packaging components are made with planet-friendly, plant-based materials.

In Ottawa we have a box recycling program and members are automatically eligible to participate. All you have to do is keep your packaging on hand and exchange it at the door with your delivery driver the following month.

Please note: all members will receive re-used boxes as part of this program.

Drop us a line by email and let us know when you'll be back so we can arrange an alternative delivery date with you.

How fun! We'd recommend you check the Add-On Catalogue first to see if your bottle is available.

If the bottle isn't listed or we don't have as many as you'd like to order, send us an email with the bottle details or an image and we'll let you know if more is available.

We love sharing killer bottles with our friends, family and wine club members. Help us spread the word and we'll take care of pals old and new.

Send the promo code below to anyone you’d like to refer to one of our wine clubs and for each referral you’ll get a $15 credit towards next month. Get 3 of your pals signed up in one month? That’s $45 off your subscription. Nice work!

Promo code: IWWTREFER15